Great work

He did everything in a professional and pleasant way.

Francisco performed our mid-season tuneup which, unfortunately, required a thousand dollars of repairs/maintenance which obviously wasn’t detected/needed at start-up. Nevertheless, he did a good job. He’s very nice, but difficult to understand. Admittedly, I don’t know what he said we needed, but trusting him, I told him to proceed. He did miss adjusting a head which required a follow-up visit by another technician.As an aside, and not a negative reflection of Francisco, the appointment window provided by the company (anytime between 7:15 and 5;00) is ridiculous. There has to be a better way to narrow the window so customers don’t end up potentially wasting an entire day waiting for service.

Mark Walters was great!

Eric did a great job for me. I had an area that was getting too much water so he adjusted the timer for those zones and gave me some tips on what to look out for going forward.

Kyle was very courteous and professional and communicated clearly.

Always have an excellent experience when the Pro Outdoor techs come to do our maintenance contract service calls a few times per year ... they have always been great and Francisco was no exception. Friendly, professional and made any of the fine tuning we were looking to have done.